Privacy Policy

1. Who Is Responsible for Your Information

CallFarNow is responsible for determining how personal information is processed in connection with the Service. The Service is operated under the public name “CallFarNow.”

Privacy requests may be submitted using the support email displayed on the CallFarNow website at support@callfarnow.com.

2. Scope

This Privacy Policy applies to information processed through:

• the CallFarNow public website;
• Google Sign-In;
• the authenticated web application;
• browser-based calling;
• trial and wallet features;
• top-ups and subscriptions;
• call history;
• support interactions;
• security, fraud-prevention, and analytics systems.

It does not govern third-party websites or services that operate independently under their own privacy policies.

3. Information We Collect

3.1 Google account information

When you choose Google Sign-In, Google may provide information authorized by you, including:

• name;
• email address;
• profile image;
• Google account identifier;
• authentication information necessary to establish your session.

CallFarNow does not receive or store your Google password.

Google account information is used to:

• authenticate you;
• create and maintain your CallFarNow account;
• identify your profile;
• secure the Service;
• communicate with you about your account;
• prevent abuse and duplicate trial usage.

We do not sell Google user data. We do not use Google account information to build advertising profiles. We do not share Google user data except with service providers that process it on our behalf, when necessary to provide or secure the Service, when directed by you, or when required by law.

Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including applicable Limited Use requirements.

3.2 Account and profile information

We may collect:

• internal user ID;
• name;
• email address;
• profile image;
• account creation date;
• account status;
• authentication and session records;
• preferences;
• default country or region;
• support notes associated with your account.

3.3 Calling and communications metadata

When you use calling features, we may process:

• the telephone number entered or dialed;
• destination country or region;
• call date and time;
• call status;
• call duration;
• rate applied;
• amount charged;
• trial or wallet usage;
• telecommunications provider name;
• provider call identifier;
• technical events such as connecting, ringing, completed, failed, busy, or no answer;
• diagnostic information needed to investigate failures.

Telephone numbers and call metadata may constitute personal information.

The audio of a call is transmitted through telecommunications systems to connect the parties.

CallFarNow does not record or transcribe the content of calls as part of its standard calling service. Audio is processed in transit by the telecommunications infrastructure necessary to complete the call.

3.4 Billing and transaction information

We may process:

• wallet balance;
• top-up amount;
• subscription plan;
• payment status;
• transaction date;
• transaction identifier;
• currency;
• refunds;
• chargebacks;
• manual balance adjustments;
• billing and subscription history.

Full payment-card information is collected and processed directly by Stripe, our payment processor, and is not stored by CallFarNow. CallFarNow may receive limited payment information from Stripe such as payment status and processor customer or transaction identifiers.

3.5 Device, log, and security information

We may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• language;
• referring URL;
• pages and routes accessed;
• timestamps;
• authentication logs;
• error logs;
• security events;
• approximate location derived from IP address;
• identifiers stored in cookies or local storage;
• actions associated with suspected abuse or fraud.

3.6 Analytics and product events

The Service processes product events such as:

• page views;
• CTA interactions;
• country or destination detection;
• dialer interactions;
• call attempts;
• call connection or failure;
• trial usage;
• top-up completion;
• subscription activity;
• low-balance warnings.

CallFarNow uses two analytics layers. Internal product events are stored in our own database to power call history, billing history, and operational diagnostics. In addition, Google Analytics 4 and Google Tag Manager are loaded on the CallFarNow website to measure aggregate usage such as page views, sessions, referrers, device information, and interactions with the site. Google may set cookies and receive standard measurement data through these tools.

3.7 Support communications

When you contact support, we may collect:

• your contact details;
• the content of your request;
• screenshots or files you provide;
• related account, billing, call, or technical information;
• internal notes necessary to resolve the issue.

4. How We Use Personal Information

We may use personal information to:

• create and authenticate accounts;
• provide browser-based calling;
• detect destinations and display rates;
• determine trial or wallet eligibility;
• calculate call charges;
• process top-ups and subscriptions;
• maintain call and transaction history;
• provide customer support;
• investigate failed calls and billing disputes;
• prevent fraud, abuse, and unauthorized access;
• enforce our Terms of Service;
• maintain security and service availability;
• understand product usage and performance;
• improve the Service;
• comply with legal, accounting, telecommunications, tax, and regulatory obligations;
• establish, exercise, or defend legal claims;
• communicate material service, security, billing, or policy updates.

5. Legal Bases for Processing

Depending on your location and the context, we process personal information under one or more legal bases:

Performance of a contract

Processing necessary to:

• create your account;
• connect calls;
• apply rates;
• maintain your wallet;
• process purchases and subscriptions;
• provide support.

Legitimate interests

Processing necessary for interests such as:

• securing the Service;
• preventing fraud and trial abuse;
• diagnosing failures;
• improving reliability;
• maintaining operational records;
• understanding product performance.

We evaluate these interests against the rights and expectations of affected individuals.

Consent

We may rely on consent for:

• optional analytics or cookies where required;
• optional communications;
• microphone permission;
• future recording or transcription features;
• other optional processing clearly presented to you.

You may withdraw consent where processing is based on consent, without affecting prior lawful processing.

Legal obligations

We may process and retain information to comply with:

• tax and accounting obligations;
• telecommunications requirements;
• sanctions and fraud rules;
• lawful requests;
• judicial or regulatory orders;
• consumer and data-protection laws.

6. Microphone Access

CallFarNow requests microphone permission when necessary to place a browser-based call.

Microphone access is used to transmit your voice during the call.

Denying or revoking microphone permission may prevent calling features from working.

CallFarNow does not access the microphone when it is not necessary for an active calling function.

Browser and operating-system controls may allow you to revoke microphone permission.

7. How We Share Information

We share personal information with service providers that help operate the Service. These currently include:

Google

Used for Google Sign-In and account authentication, and for analytics measurement through Google Analytics 4 and Google Tag Manager.

Supabase

Used for authentication, database, account, transaction, call-session, and application infrastructure.

Stripe

Used to process top-ups, subscriptions, refunds, and payment events.

Twilio

Used to initiate, route, manage, and report the status of outbound calls.

Vercel

Used to host and deliver the web application.

Professional advisers

Information may be shared with legal, accounting, security, insurance, or compliance advisers where reasonably necessary.

Authorities and legal requests

Information may be disclosed when reasonably necessary to:

• comply with law;
• respond to valid legal process;
• protect users or the public;
• investigate fraud or abuse;
• enforce agreements;
• protect the rights, safety, and security of CallFarNow and others.

Corporate transactions

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to appropriate confidentiality and legal safeguards.

We do not sell personal information in exchange for money. We do not sell Google user data.

8. International Data Transfers

CallFarNow provides an international service and uses providers located in different countries.

As a result, personal information may be processed outside your country of residence.

Where required, we use appropriate safeguards for international transfers, which may include:

• contractual protections;
• standard contractual clauses;
• provider data-protection agreements;
• security and access controls;
• transfer mechanisms recognized by applicable law.

Data-protection standards in another country may differ from those in your country.

9. Cookies, Local Storage, and Analytics

CallFarNow uses cookies, browser storage, or similar technologies for:

• session management;
• authentication;
• security;
• remembering preferences;
• preserving call intent during sign-in;
• preventing abuse;
• measuring product performance.

Technologies strictly necessary for login, security, and core functionality may operate without optional consent where permitted by law.

Google Analytics 4 and Google Tag Manager are loaded on the CallFarNow website and may set cookies used to measure aggregate site usage, sessions, referrers, and interactions. Where applicable law requires prior consent for such analytics technologies, that requirement applies to CallFarNow’s use as well. Users can also manage or block cookies through their browser settings and can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on where available.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• whether your account remains active;
• the need to provide the Service;
• billing, tax, and accounting requirements;
• telecommunications or provider requirements;
• fraud-prevention needs;
• dispute and chargeback periods;
• legal claims;
• mandatory retention laws.

When information is no longer required, we may delete, anonymize, or securely isolate it.

Closing an account does not necessarily result in immediate deletion of all transaction, security, billing, or legally required records.

11. Security

CallFarNow uses technical and organizational measures designed to protect personal information, including:

• OAuth authentication;
• encrypted network communication;
• secure secret storage;
• access controls;
• role-based administrative permissions;
• row-level database security;
• server-side billing and authorization checks;
• webhook signature validation;
• audit logs;
• fraud and abuse monitoring.

No internet service can guarantee absolute security.

You should protect access to your Google account and notify support if you suspect unauthorized activity.

12. Your Privacy Rights

Depending on your location, you may have rights including:

• confirmation that your data is processed;
• access to your personal information;
• correction of inaccurate or incomplete information;
• deletion or anonymization;
• restriction or objection to processing;
• portability;
• information about sharing;
• withdrawal of consent;
• review of certain automated decisions;
• filing a complaint with a data-protection authority.

These rights may be subject to legal limitations and identity verification.

To submit a request, contact CallFarNow at support@callfarnow.com.

We may need to retain certain information despite a deletion request when required for:

• legal compliance;
• fraud prevention;
• billing and accounting;
• dispute resolution;
• security;
• establishment or defense of legal claims.

13. Google Account Controls

You may manage or revoke CallFarNow’s access through your Google Account’s connected-app or third-party access settings.

Revoking Google access may prevent future Google Sign-In but does not automatically delete information already lawfully stored by CallFarNow.

To request deletion of your CallFarNow account and associated eligible data, contact support at support@callfarnow.com. A self-service account-deletion function is not currently available inside the application.

14. Children

The Service is not intended for children under 18 or under the applicable legal age for entering into contracts and purchasing telecommunications services.

We do not knowingly create paid service accounts for children.

If you believe a child has provided personal information improperly, contact support.

15. Automated Decisions and Fraud Prevention

CallFarNow may use automated rules to detect:

• duplicate trial use;
• unusual calling patterns;
• payment fraud;
• account compromise;
• security threats;
• attempted circumvention of limits.

These rules may result in a temporary block, additional verification, or review.

Where required by law, you may request information or human review regarding decisions that significantly affect you.

16. Third-Party Links and Services

The website may link to services operated independently by third parties.

Their collection and use of personal information are governed by their own policies.

Review those policies before providing information to third parties.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• the Service;
• providers;
• data practices;
• security;
• analytics;
• law or regulation.

The updated Policy will show a revised effective date.

When changes materially affect how personal information is used, we may provide additional notice or request consent where required.

18. Contact

For privacy questions, requests, or complaints, contact CallFarNow at support@callfarnow.com.